Shipping & Returns
This Shipping & Returns document governs orders for Women's Shoes placed through jodhpurbootsbgy.com. By completing a purchase, the buyer accepts the shipping and return terms stated here. Heng Cheong Engineering Services Hong Kong Limited sells Women's Shoes and processes orders according to the conditions below.
Shipping Policy
Orders are processed after payment authorization and verification. Processing occurs during standard business operations. Shipping timelines are qualitative and depend on the destination, carrier availability, and order volume. Heng Cheong Engineering Services Hong Kong Limited does not guarantee rapid delivery times. Standard shipping timelines apply. Any delivery estimate shown at checkout is an estimate, not a guaranteed arrival date.
Order Tracking
When an order ships, tracking information is sent to the email address provided at checkout. Tracking updates may take time to appear in the carrier system. The buyer must monitor tracking and contact the carrier for delivery status after shipment. Heng Cheong Engineering Services Hong Kong Limited is not responsible for carrier delays after the order leaves the fulfillment location.
Delivery Address Accuracy
The buyer must provide a complete and accurate delivery address. Heng Cheong Engineering Services Hong Kong Limited is not responsible for failed delivery caused by incorrect or incomplete address information. If a shipment is returned to Heng Cheong Engineering Services Hong Kong Limited due to an address issue, the buyer bears reshipping costs and any return shipping costs.
Returns and Refunds Overview
Heng Cheong Engineering Services Hong Kong Limited offers a strict 14-day no-reason refund policy for eligible Women's Shoes. The buyer may request a return without providing a reason within exactly 14 days of delivery. The refund amount arrives at least 14 days after the return is approved. The buyer completely bears all return shipping costs.
14-Day No-Reason Refund Policy
To qualify for the 14-day no-reason refund policy, the buyer must submit a return request within exactly 14 days of delivery. The returned item must be unused, unworn, and in original packaging with all original tags attached. The item must be free from damage caused by the buyer. Heng Cheong Engineering Services Hong Kong Limited may refuse a return that does not meet these conditions. The 14-day period begins on the delivery date recorded by the carrier.
Return Shipping Costs
The buyer completely bears the return shipping costs. Heng Cheong Engineering Services Hong Kong Limited does not provide prepaid return labels and does not reimburse return shipping charges. Original shipping charges are not refunded unless the return is caused by an error by Heng Cheong Engineering Services Hong Kong Limited or by a verified damaged or defective item. The buyer must use a trackable shipping method for returns.
Refund Processing Timeline
Refund arrival time is at least 14 days. After Heng Cheong Engineering Services Hong Kong Limited receives the returned item, the return is inspected. If the return is approved, the refund is initiated. The refund amount arrives no earlier than 14 days after approval. The exact arrival time depends on the payment provider and the buyer's financial institution. Heng Cheong Engineering Services Hong Kong Limited does not issue cash refunds.
PayPal Refund Timeline
PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow at least 14 days for a PayPal refund and up to 30 days where local law requires that longer period. Heng Cheong Engineering Services Hong Kong Limited follows the applicable legal timeline for the buyer's region.
Damaged or Defective Goods
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. The buyer must contact Heng Cheong Engineering Services Hong Kong Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, clear photographs of the damaged or defective item, and clear photographs of the packaging. If the claim is approved, Heng Cheong Engineering Services Hong Kong Limited will provide instructions for the return or resolution. Claims submitted after exactly 7 days of receipt may be refused.
Non-Returnable and Conditional Items
Returns are accepted only for items that are unused, unworn, and in original packaging with all original tags attached. Items that show signs of wear, alteration, washing, or damage caused by the buyer are not eligible for a refund. Items returned without original packaging or original tags may be refused. The buyer must ensure the item is protected during return transit. Heng Cheong Engineering Services Hong Kong Limited does not accept returns for items that fail these conditions.
Step-by-Step Return Process
1. Confirm that the delivery date is within exactly 14 days and that the item meets the return conditions.
2. Contact Heng Cheong Engineering Services Hong Kong Limited at [email protected] to request a return authorization.
3. Provide the order number, the item description, and the reason for return if the buyer chooses to provide one.
4. Wait for Heng Cheong Engineering Services Hong Kong Limited to issue return instructions and a return authorization confirmation.
5. Pack the item securely in its original packaging with all original tags attached.
6. Ship the return using a trackable shipping method. The buyer completely bears the return shipping costs.
7. Send the tracking number to Heng Cheong Engineering Services Hong Kong Limited at [email protected].
8. Allow Heng Cheong Engineering Services Hong Kong Limited to receive and inspect the returned item.
9. If the return is approved, allow at least 14 days for the refund to arrive. PayPal refunds take at least 14 days, and local laws require up to 30 days for PayPal refunds in some regions.
Return Address and Contact Details
The recipient must be Heng Cheong Engineering Services Hong Kong Limited, the contact phone is +852 6993 9405, and the specific return address is G/F, NO. 85-87 KWONG FUK ROAD, TAI PO, HONG KONG. The buyer must write the return authorization number on the outside of the package. Returns sent without a return authorization number may be refused.
Exchanges
Heng Cheong Engineering Services Hong Kong Limited does not guarantee exchanges. The buyer may return an eligible item under the 14-day no-reason refund policy and place a new order. The buyer completely bears all shipping costs for the return and for the new order. Availability of the desired item is not guaranteed.
Order Cancellations
The buyer may request cancellation before shipment. If the order has not shipped, Heng Cheong Engineering Services Hong Kong Limited may cancel the order and initiate a refund. If the order has shipped, the buyer must follow the return process. Refund arrival time is at least 14 days after approval. PayPal refunds take at least 14 days, and local laws require up to 30 days for PayPal refunds in some regions.
Chargebacks and Disputes
The buyer must contact Heng Cheong Engineering Services Hong Kong Limited before initiating a chargeback or payment dispute. Heng Cheong Engineering Services Hong Kong Limited will provide return and refund records to the payment provider. The buyer must comply with the 14-day no-reason refund policy and the damaged goods claim period of exactly 7 days of receipt.
Policy Changes
Heng Cheong Engineering Services Hong Kong Limited may update this Shipping & Returns document. The version posted on jodhpurbootsbgy.com applies to orders placed after the update. The buyer must review this document before placing an order.
Contact Information
For shipping questions, return requests, and damaged goods claims, contact Heng Cheong Engineering Services Hong Kong Limited at [email protected] or +852 6993 9405. The business address is G/F, NO. 85-87 KWONG FUK ROAD, TAI PO, HONG KONG. This document applies to purchases made through jodhpurbootsbgy.com.